Refund policy

Due to the hygienic nature of hair extensions, returns are only accepted if the hair is unopened, unused, unworn, and in its original packaging.

Returns must be requested within 14 days of delivery.

To qualify for a return, the item must be in the same condition it was received, with all packaging, ties, seals, and tags intact.

We cannot accept returns on hair that has been opened, tried on, installed, brushed, washed, colored, cut, altered, or removed from its original packaging.

To start a return, contact us on the contact form with your order number. Returns must be approved before being shipped back.

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping fees are non-refundable.

Once your return is received and inspected, approved refunds will be issued to the original payment method.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours with your order number and photos so we can help resolve the issue.